FAQ’s

Here are the questions we are regularly asked, should you require any more information please do not hesitate to get in touch.

1. How much is my annual management fee?
The annual management fee is £281.40.

This can be paid in full or in equal quarterly payments of £70.35 over the year.

Quarterly payments are due on the following dates:

£70.35 paid on or by 31st August 
£70.35 paid on or by 30th November 
£70.35 paid on or by 29th February 
£70.35 paid on or by 31st May 
 
 

2. What is my account number?

Your account number is available on your statements and invoices. If you are unsure of your account reference, please contact the office on 01536 428758.


3. How can I pay my management fee?
You can pay either in full or in equal quarterly payments of £70.35 over the year.
Quarterly payments are due on the following dates:

£70.35 paid on or by 31st August 
£70.35 paid on or by 30th November 
£70.35 paid on or by 29th February 
£70.35 paid on or by 31st May 
 
You can pay online by bank transfer or set up a Standing Order with your bank. Please log in to your residents portal to download a Standing Order form.

We can also currently accept cheques, made payable to 'Priors Hall Park Management Ltd'.

Please ensure that you use your account number (SLXXXX) as the reference for any payments

4. Can I pay over the phone?
Unfortunately we do not have the facility to take payments over the phone. 
 

5. Can I pay online?
Unfortunately our website does not offer the facility to pay online. For online payments you will need to log on to your online banking and create an online payment to our account details, or contact your bank to set up a Standing Order.

Please remember to reference your SLXXX account number so that we can allocate the payment to your account.

6. How can I set up a Standing Order?
Please log in to your residents portal to download a Standing Order form and send it to your bank to set up a Standing Order.

View example form

 

7. What are the bank details?
Please log in to the residents portal to get this information. Should you require your login details, please call the office on 01536 428758.

8. What does my management fee cover?
We have a 6-strong full time landscaping, gardening and site maintenance team. They not only deal with the day to day running of the Park including responsibilities like litter picking, but they also maintain the upkeep of our 907 acre site. For more information please see our programme of works.

9. What do the covenants mean?

In summary they mean the following;
 

  • No trade vehicles
  • No caravans or campervans
  • Parking in designated parking spaces only
  • No satellite dishes/aerials
  • No houses of multiple occupancy
  • Refuse bins only to be out on designated collection days
  • No 'For Sale', 'Sold', 'To Let' or 'Let' signs
  • No alterations to your property - e.g. extensions or conservatories without consent from the Management Company

10. What are the covenants that I signed when I bought my house?
The Restrictions:

12.5.2.1 Use: The Transferee must not without the previous written consent of the Estate Owner use the Property for the purpose of any profession trade business or manufacture of any description nor for any purpose other than as a single private dwelling house and ancillary private garage

12.5.2.2 Nuisance: The Transferee must not do or omit to be done any act or thing on or about the Property the doing or omission of which shall or may be or grow to be an annoyance nuisance damage danger or disturbance to the Estate Owner or the owners or occupiers of any part of the Estate

12.5.2.3 Alterations: The Transferee must not make any alterations or additions to the exterior of the buildings now or subsequently erected on the Property (including in particular the windows and the window glazing and doors thereof) or to the walls hedges and fences on the Property and not to paint the render brickwork or stonework of the exterior of such buildings nor erect any additional buildings walls hedges and fences on the Property except with the written approval of the Estate Owner whose fees and those of its professional advisers in connection with the consideration of any such application whether granted refused or withdrawn shall be paid by the Transferee

12.5.2.4 Decoration: The Transferee must not without the written approval of the Estate Owner paint or decorate the exterior of the Property otherwise than in the same colour or colours as the Property was previously painted

12.5.2.5 Open plan layout: The Transferee must not plant any tree or shrub or erect any wall hedge or fence or other structure forward of the front line of the dwelling house and garage on the Property nor do anything to interfere with or destroy the open plan layout of the Estate

12.5.2.6 Parking: The Transferee must not park boats, caravans or trade vehicles (except trade vehicles in the course of delivering goods to or supplying services to the Property) on the Property or on any other part of the Estate and must not park motor vehicles on or obstruct in any other manner or carry out any repairs to any motor vehicles (except in an emergency) on any part of the roads and footpaths now constructed at any time or to be constructed on the Estate

12.5.2.7 Trees: The Transferee shall not mutilate or remove the trees and/or shrubs which may be planted within the boundary of the Property in breach of any planning permission

12.5.2.8 Management Company Areas: The Transferee shall not cause any damage to the Management Company Areas or do anything that may prevent the use of the Management Company Areas by or cause a nuisance or annoyance to a public authority (in connection with the exercise of any easement) or the Estate Owner or to the owners tenants or occupiers of other properties on the Estate

12.5.2.9 Disposal: The transferee shall not dispose (other than by way of mortgage or assured shorthold tenancy) of the Property unless the disponee enters into and delivers a direct covenant with the Estate Owner and the Management Company in the form of the deed set out in Schedule 1 hereto

12.5.2.10 Aerials: The Transferee will not erect or permit to be erected any television wireless or other aerials or satellite dish on the exterior of the Property

12.5.2.11 Refuse: The Transferee will not keep or leave any rubbish or refuse in front of the building erected on the Property other than in a proper receptacle and then only on the day stipulated for the collection of the same by the local authority

12.5.2.12 "For Sale" and "To Let" Boards: The Transferee must not erect or permit to be erected on any part of the Property any "For Sale" or "To Let" boards or signs for 5 years after the date hereof

11. What are the Rules & Regulations of Priors Hall Park?

1.                 Not to use the Property or suffer the same to be used for the purpose of any profession trade business or manufacture of any description nor for any purpose other than as a single private dwelling house and ancillary private garage

2.                 Not do or omit to be done any act or thing on or about the Property the doing or omission of which shall or may be or grow to be an annoyance nuisance damage danger or disturbance to the Estate Owner or the owners or occupiers of any part of the Estate.

3.                 Not to plant any tree or shrub or erect any wall hedge or fence or other structure forward of the front line of the dwelling house and garage on the Property nor do anything to interfere with or destroy the open plan layout of the Estate

4.                 Not to make any alterations or additions to the exterior of the buildings now or subsequently erected on the Property (including in particular the windows and the window glazing and doors thereof) or to the walls hedges and fences on the Property and not to paint the render brickwork or stonework of the exterior of such buildings nor erect any additional buildings walls hedges and fences on the Property except with the written approval of the Estate Owner whose fees and those of its professional advisers in connection with the consideration of any such application whether granted refused or withdrawn shall be paid by the Transferee

5.                 Not to without the written approval of the Estate Owner paint or decorate the exterior of the Property otherwise than in the same colour or colours as the Property was previously painted.

6.                 Not to not mutilate or remove the trees and/or shrubs which may be planted within the boundary of the Property in breach of any planning permission

7.                 Not to erect or install any posts flagpoles masts pylons or similar items on the Property.

8.                 Not to dispose (other than by way of mortgage or assured shorthold tenancy) of the Property unless the disponee enters into and delivers a direct covenant with the Estate Owner and the Management Company in the form of the deed set out in the Transfer of Part of registered title

9.                 Not to erect or permit to be erected any television wireless or other aerials or satellite dish on the exterior of the Property

10.              Not to erect or permit to be erected on any part of the Property any "For Sale" or "To Let" boards or signs

11.              Not to keep or leave any rubbish or refuse in front of the building erected on the Property other than in a proper receptacle and then only on the day stipulated for the collection of the same by the local authority

12.              Not to cause any damage to the Management Company Areas or do anything that may prevent the use of the Management Company Areas by or cause a nuisance or annoyance to a public authority (in connection with the exercise of any easement) or the Estate Owner or to the owners tenants or occupiers of other properties on the Estate

13.              Not to erect or allow to be erected any advertisement, sign, board or hoarding upon the Management Company Areas of the Estate.

14.              Not to construct or place or allow to be constructed or placed any building or other structure on the Management Company Areas of the Estate.

15.              Not to trap or kill any wildlife on the Estate.

16.              Not to ride or keep any horses on the Estate.

17.              Not to use or discharge any weapon on the Estate.

18.              Not to fly (including landing and take-off) any planes or airborne craft including model aircraft and drones and similar things on the Management Company Areas.

19.              Not to use any motorised vehicles otherwise than on the roads within the Estate designated for such use from time to time and in particular not to use any motorised vehicle on any open space, green infrastructure or amenity land within the Estate.

20.              Not to swim, fish, sail or do any boating on any blue infrastructure or watercourses on the Estate.

21.              Not to hold or allow any parties or other gathering to be held on the Management Company Areas of the Estate without written consent from the Management Company.

22.              Not to camp or allow any camping or overnight sleeping on the Management Company Areas of the Estate.

23.              Not to cause or permit to be caused any damage to, litter or contamination of the Management Company Areas of the Estate.

24.              Not to harm or damage in any way any tree or other plant planted on the Management Company Areas of the Estate and in particular not to climb any such tree or construct any tree houses in any such tree or hang swings from any tree.

25.              Not to remove or damage in any way any fence, wall, gate, bench, amenity equipment or other item placed on the Management Company Areas of the Estate.

26.              To observe and comply with such regulations made from time to time for the management and use of the Management Company Areas of the Estate (where such part of the Estate is within the control or ownership of a different management company).

27.              Not to keep boats, caravans or campervans anywhere on the Estate

28.              Not to keep any un-roadworthy vehicles or caravans on the Estate.

29.              Not to keep any vans, lorries, trailers, commercial or trade vehicles anywhere on the Management Company Areas of the Estate (except trade vehicles in the course of delivering goods to or supplying services to the Property) on the Property or on any other part of the Estate and must not park motor vehicles on or obstruct in any other manner or carry out any repairs to any motor vehicles (except in an emergency) on any part of the roads and footpaths now constructed at any time or to be constructed on the Estate

30.              Not to restrict or obstruct any visibility splay, highway or areas of the Estate used for public purpose.

31.              Not to obstruct or allow to be obstructed any part of the Management Company Areas of the Estate.

32.              Not to pass any contaminative or deleterious materials or substance into the Service Media on the Estate or serving the Estate.


12. I rent a house here, does that mean I have to abide by the covenants too?
Yes, the covenants also apply to you.

13. Which broadband providers can we use on Priors Hall Park?

Every house on Priors Hall Park is pre-wired for broadband and Sky prior to you moving in. When ordering your Sky installation, please request a Fibre Engineer to attend. It is not necessary for them to access the communal dish.

There are a number of broadband providers available on Priors Hall Park:

Breeztel - www.breeztel.com
Direct Save Telecom - www.directsavetelecom.co.uk/ftth
Love Your Broadband - www.loveyourbroadband.co.uk
purebroadband - www.purebroadband.net
See The Light - www.seethelight.co.uk
vfast - www.vfast.co.uk


14. What is the difference between the Management Company, the Neighbourhood Association and Urban&Civic?
In brief terms, the differences are;

Priors Hall Park Management Ltd - The management company looks after and maintains all the communal greenspace in Priors Hall. They do not own the land but operate with a small team of landscapers to look after the park.

Priors Hall Park Neighbourhood Association - This is a volountary group of residents who work together to organise activites in the park. They also work to change and improve neighbourhood issues e.g. road safety.

Urban&Civic - U&C are the landowners of the park. They own all 907 acres, and sell individual parcels of land to housebuilders such as Jelson and David Wilson. They are also responsible for installing all the infrastructure i.e. roads and pathways however they are not responsible for the roads and paths within the housebuilder's parcels of land.They create the greenspace and parks which are then adopted by the Management Company to upkeep.

15. Do you have an email address?
Yes, our email address is [email protected].

16. What is your contact number?

Our office number is 01536 428758.